Feedback

We welcome your compliments, complaints & suggestions.

Your feedback will help us improve the quality of our information, products and services.

Send us an email hospital.lorne@swarh.vic.gov.au  or contact our friendly staff on 5289 4300. Our door is always open!

You can also fill out an on-line feedback form:

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If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

Fill out a complaint form online at www.hcc.vic.gov.au or

Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.